The cargo volume of small and medium-scale companies in the supply chain may not be as much as large companies, but this does not mean it is simpler to manage. At a medium-scale enterprise, an operations executive might look after hundreds of shipment in a month along with multiple warehouse activities and additional responsibilities beyond managing his supply chain. Keeping track of shipments along with all other tasks is extremely difficult without help from a sophisticated visibility tool and a comprehensive logistics ERP.
Today, with logistics ERP software, most successful logistics companies are moving beyond simply providing tracking of shipments to clients in the supply chain. The software helps them integrate all functions and branches of the organization into a single platform. It also allows for complete automation and streamlining of operational processes and considerably increases productivity of the workforce. Logistics ERP software likewise provides control over finances and helps improve profitability.
Simplifying their logistics process and dynamic reporting as per their client’s needs are key reasons logistics companies adopt the ERP software. The software makes possible building a highly interactive customer portal which can be integrated with a logistics company’s website. This customizable portal can provide a unique platform for automating customer service and increasing customer engagement with the organization.
Along with automating and integrating all functions of logistics companies, today’s ERP software provides a complete customer service and engagement solution. The tracking technology allows complete visibility to all authorized customer users to track shipments or get detailed information about current status of shipment. In addition, logistics ERP can automatically send an alert in the form of email to customers, updating them on the current status of critical shipment. This substantially reduces the time and effort of the customer service team to provide such information manually to the customers. Customers can also check the status of shipment any time by logging onto the customer portal.
After getting a complete view of their data or information present in the ERP system, authorized users can try multiple reporting format combinations and create a custom report per their needs by simply putting collected information into report formats; users can also send such custom reports to themselves on a daily, weekly or monthly basis.
A logistics ERP thus offers a number of advantages, not only making the logistics company more responsive but also satisfies customers’ needs beyond simple visibility of shipments.
