Low-cost carrier Cebu Pacific has cancelled 58 round-trip domestic flights from May 1 to May 10, in addition to the 24 cancelled flights from April 27 to April 30.
In an advisory dated April 29, the carrier said the cancellations are part of its ongoing efforts to improve on-time performance and reduce inconvenience to its passengers.
“We are doing this because we have seen an unprecedented level of disruption to our operations, and our passengers are experiencing extended delays and some on-the-spot cancellations,” Cebu Pacific explained.
In an earlier statement, it said efforts have been made to minimize the disruption to its passengers in the past week but the carrier realized “that current operating conditions, particularly in our Manila hub, necessitate a temporary reduction of flights.”
Flights are also being cut to create space in the carrier’s schedule for operational recovery, minimize rolling delays, and give passengers the chance to make alternate travel plans.
The flight cancellations follow a recent unauthorized access to the carrier’s rewards program GetGo’s application server. The server has since been secured, and the airline has been working with the National Privacy Commission on an investigation into the case.
However, Civil Aeronautics Board (CAB) chief legal officer Atty. Wyrlou Samodio, in a television interview on April 29, said the aeronautics board is “examining every reason given by Cebu Pacific.”
“If there are violations, definitely they will be meted out with appropriate penalty,” Samodio said.
Cebu Pacific said it will continue to exhaust all means to inform passengers as early as possible of any flight schedule changes through the email addresses and mobile numbers provided upon booking. Passengers booked on cancelled flights no longer need to go to the airport, and can manage their bookings online instead.
Cebu Pacific has apologized to its passengers for the inconvenience, and said it is already working with airport authorities, regulatory agencies and other stakeholders to make things better for passengers.
Cebu Pacific said passengers on cancelled flights may opt to rebook flights for travel within 30 days from the original departure date, free of charge; reroute to/from alternate airports for travel within 30 days, subject to availability of seats; get a full refund; or place the full cost of the ticket in a Travel Fund.
Furthermore, passengers on cancelled flights will receive one round-trip travel voucher which they can use for future flights.
Affected guests may also manage their own booking through the “Manage Booking” section of the Cebu Pacific website (https://bit.ly/CEBmanageflight).
The cancelled flights for May are:
May 1 (Wednesday)
5J551/5J552 Manila-Cebu-Manila
5J623/5J624 Manila-Dumaguete-Manila
5J983 Manila-Davao
5J639/5J640 Manila-Puerto Princesa-Manila
5J504/5J505 Manila-Tuguegarao-Manila
May 2 (Thursday)
5J473/5J474 Manila-Bacolod-Manila
5J569/5J570 Manila-Cebu-Manila
5J983/5J984 Manila-Davao-Manila
5J455/5J456 Manila-Iloilo-Manila
5J891/5J892 Manila-Caticlan (Boracay)-Manila
May 3 (Friday)
DG6503/DG6504 Manila-Cebu-Manila
DG6241/DG6242 Manila-Caticlan (Boracay)-Manila
DG6663/DG6664 Cebu-Zamboanga-Cebu
DG6987/DG6988 Zamboanga-Tawi-Tawi-Zamboanga
5J984 Davao-Manila
5J791/5J792 Manila-Butuan-Manila
5J859/5J860 Manila-Zamboanga-Manila
5J901/5J902 Manila-Caticlan (Boracay)-Manila
5J631/5J632 Manila-Dumaguete-Manila
5J579 Manila-Cebu
May 4 (Saturday)
5J580 Cebu-Manila
DG6509/DG6510 Manila-Cebu-Manila
DG6462/DG6463 Cebu-Bacolod-Cebu
DG6515/DG6516 Cebu-Dumaguete-Cebu
DG6241/DG6242 Manila-Caticlan (Boracay)-Manila
5J791/5J792 Manila-Butuan-Manila
5J859/5J860 Manila-Zamboanga-Manila
5J621/5J622 Manila-Bohol (Tagbilaran)-Manila
5J327/5J328 Manila-Legazpi-Manila
5J861/5J862 Manila-Zamboanga-Manila
May 5 (Sunday)
5J641/5J642 Manila-Puerto Princesa-Manila
5J859/5J860 Manila-Zamboanga-Manila
5J621/5J622 Manila-Bohol (Tagbilaran)-Manila
5J327/5J328 Manila-Legazpi-Manila
5J389/5J390 Manila-Cagayan de Oro (Laguindingan)-Manila
May 6 (Monday)
5J641/5J642 Manila-Puerto Princesa-Manila
5J859/5J860 Manila-Zamboanga-Manila
5J629/5J630 Manila-Dumaguete-Manila
5J375/5J376 Manila-Roxas-Manila
5J377/5J378 Manila-Cagayan de Oro (Laguindingan)-Manila
May 7 (Tuesday)
5J781/5J782 Manila-Ozamiz-Manila
5J504/5J505 Manila-Tuguegarao-Manila
5J389/5J390 Manila-Cagayan de Oro (Laguindingan)-Manila
5J471/5J472 Manila-Bacolod-Manila
5J461/5J462 Manila-Iloilo-Manila
May 8 (Wednesday)
5J641/5J642 Manila-Puerto Princesa-Manila
5J463/5J464 Manila-Iloilo-Manila
5J389/5J390 Manila-Cagayan de Oro (Laguindingan)-Manila
5J395/5J396 Manila-Cagayan de Oro (Laguindingan)-Manila
5J579 Manila-Cebu
May 9 (Thursday)
5J580 Cebu-Manila
5J991/5J992 Manila-General Santos-Manila
5J635/5J636 Manila-Puerto Princesa-Manila
5J857/5J858 Manila-Zamboanga-Manila
5J327/5J328 Manila-Legazpi-Manila
5J981/5J982 Manila-Davao-Manila
May 10 (Friday)
5J991/5J992 Manila-General Santos-Manila
5J859/5J860 Manila-Zamboanga-Manila
5J629/5J630 Manila-Dumaguete-Manila
5J389/5J390 Manila-Cagayan de Oro (Laguindingan)-Manila
5J395/5J396 Manila-Cagayan de Oro (Laguindingan)-Manila
