The One-Stop Division of Vietnam’s General Department of Customs said it has received and processed 1,311 records filed by both individuals and businesses from April 1, 2016 to date.
The one-stop shop, located at the head office of Vietnam Customs in Cau Giay District, Hanoi, is mandated to receive customs administration-related documents and resolve issues concerning customs operations.
Vietnam Customs has maintained a one-stop division since 2007, but on March 25, 2015 the Prime Minister issued Decision 09/2015/QD-TTg implementing the inter-departmental one-stop shop at the local level, according to a September 7 report from Customs News.
Under the new setup the one-stop team has gone through more than 1,300 customs-related concerns so far, said the report.
The one-stop unit said the bulk of the records received, estimated at more than 1,100, were sent to the Import-Export Tax Bureau for action. The rest were mostly forwarded to the Customs Supervision and Management Bureau (183 records), and a few documents went to the information technology team.
Of the total papers received by the one-stop shop, 757 were direct transactions, while the rest were sent via post.
“Most records were processed and the results transmitted to people and businesses on time or before the deadline,” said the unit.
Truong Thi Thuy Vinh, head of the administration office of General Customs, said the organization handles 38 administrative procedures performed by five units. These are the Customs Supervision and Management Bureau (which undertakes 23 procedures), Import-Export Tax Bureau (10), IT and Customs Statistics Bureau (3), Customs Office (1), and Post Clearance Audit Bureau (1).
After receiving the documents, these will be classified by the one-stop division then farmed out to the concerned departments and bureaus for processing, explained Truong. The results will then be transmitted back to the one-stop division for it to transact directly with the clients.
Stakeholders may retrieve the information in person at the one-stop office, or have it mailed to them free of charge, said Truong.
Photo: Pthhieubilly
